Terms & Conditions

Welcome to Zoravia Terra Journeys Ltd. By browsing our website, requesting customized tour proposals, or engaging our team for private travel planning in Rwanda, you agree to comply with the general terms and practices outlined on this page.

• Informational Proposals: Tour descriptions, durations, and sample itineraries published on our website or shared via email are illustrative frameworks designed to guide travel planning.
• Price Quotes: All official quotations are provided individually based on travel dates, group size, vehicle specifications, accommodation category, and official park activity permit availability.
• Permit Availability: Regulated park activities (including Volcanoes National Park gorilla permits, golden monkey permits, and Nyungwe chimpanzee permits) are issued by relevant wildlife authorities and are subject to real-time availability upon booking confirmation.

• Passports & Visas: Travelers are responsible for ensuring their passports have at least six months’ validity from the entry date and for obtaining necessary entry visas for Rwanda.
• Health & Fitness: Certain excursions (e.g. rainforest hikes, gorilla trekking) require moderate physical exertion. Travelers should ensure adequate personal fitness and declare any health conditions or dietary requirements prior to travel.
• Travel Insurance: We strongly advise all guests to secure comprehensive international travel, medical, and evacuation insurance prior to departure.
• Park Regulations: Travelers agree to adhere strictly to all official national park guidelines, wildlife ranger instructions, and environmental conservation rules while in protected reserves.

3. Website Content & Intellectual Property

All text, branding, photography, graphics, videos, and custom itinerary descriptions published on this website are the property of Zoravia Terra Journeys Ltd or licensed for our use. Content may not be copied, reproduced, or distributed for commercial purposes without prior written authorization.

4. Service Adjustments & Force Majeure

While Zoravia Terra Journeys exercises meticulous care in coordinating transportation, professional driver-guides, and park activities, we cannot be held liable for unforeseen delays or itinerary adjustments caused by adverse weather, park authority route closures, international flight schedule changes, or events beyond reasonable operational control. In such instances, our team will make all reasonable efforts to adapt schedules in the best interest of guest safety and comfort.

5. Inquiries & Official Communication

Specific contractual terms regarding confirmed private bookings, payment schedules, and tailored services are provided directly in official itinerary proposals. For questions regarding these general terms, contact: