Privacy Policy
How Zoravia Terra Journeys collects, uses, and protects your personal information when inquiring about and planning your travel in Rwanda.
Our Commitment to Your Privacy
At Zoravia Terra Journeys Ltd, we value your trust and are dedicated to safeguarding your personal privacy. This policy outlines our practices regarding the collection, storage, and handling of information gathered through our website, booking inquiry forms, email correspondence, and direct messaging channels.
1. Information We Collect
We only collect personal information that you voluntarily provide to us when inquiring about or arranging a journey:
- Contact Details: Your full name, email address, phone or WhatsApp number, and country of residence.
- Travel Preferences: Anticipated travel dates, group size, preferred destinations (e.g. Akagera, Volcanoes, Nyungwe), accommodation preferences, and special interests.
- Direct Inquiries: Any questions, travel notes, or itinerary requests submitted through our contact and booking forms or sent via direct email.
2. How We Use Your Information
Your information is used exclusively to facilitate your travel inquiries and provide high-touch service:
- Designing, quoting, and tailoring custom travel itineraries and short escape safaris across Rwanda.
- Responding directly to questions regarding national park activities, permits, transport, and logistics.
- Communicating logistical updates or confirmations regarding your confirmed travel arrangements.
- We do not sell, rent, or trade your personal contact details to third-party marketing companies.
3. Third-Party Service Providers
Our online contact and booking inquiry forms utilize secure third-party form processing (such as Formspree) to transmit your inquiries directly to our administrative team in Kigali. When you click to contact us via WhatsApp, you will be redirected to the WhatsApp platform, subject to WhatsApp’s own privacy policy and terms.
4. Data Security & Retention
We employ industry-standard technical measures, including SSL encryption (HTTPS) across our website, to protect information in transit. We retain inquiry correspondence only for as long as necessary to fulfill your travel requests or comply with local legal and accounting requirements in Rwanda.
5. Inquiries & Contact Details
If you have questions about this Privacy Policy or wish to review, update, or request the deletion of your personal contact details, please contact us directly: